At the end of this session, participants will be able to demonstrat ....... e the proper customer service skills needed to communicate professionally and secure an overall competitive advantage through customer service excellence.</p> <p>The basic rule of customer care is: Put yourself in the customer&rsquo;s shoes and see the situation as they do.</p>

At the end of this module, the learner will have key knowledge of t ....... he importance of the basics of recording and interpreting the financial activity of a business. &nbsp; You will feel comfortable navigating through the explanations, video training, and knowledge checks. &nbsp;Once familiar with the terms and concepts, you will find the answers to the three questions mentioned in the introduction.&nbsp;</p> <ul> <li>What is accounting?</li> <li>Why accounting is needed?</li> <li>Who are the users of accounting?</li> </ul>

In today's world, technology is a vital part of everyday life. ....... &nbsp;The convenience of technology has made it possible for businesses to flourish with online presence, visual branding, and much more while reaching the target audience.&nbsp;</p> <p>In this module, you will learn the different types of digital marketing, a marketing model, and strategies to begin to formulate a digital market strategy.&nbsp;</p>

Inventory management is keeping an active check on a business' ....... inventory. &nbsp;It is important to keep track of all items entering and leaving your inventory. &nbsp;Whether your inventory is small or large or whether you store inventory in a pantry or in a warehouse, keeping control over your inventory is vital to your business&#39; bottom line. &nbsp;</p> <p>In this module, you will learn to:</p> <ul> <li>Define inventory management</li> <li>Classify the types of inventory</li> <li>Design &nbsp;an inventory management process</li> <li>Establish key internal controls</li> </ul>

Small business management refers to the process of aligning and coo ....... rdinating all aspects of a small business, whether it&#39;s managing your employees, suppliers, business finances, its roadmap or performing your daily tasks. Managing a small business presents some unique challenges for the owner. This course is designed to assist you with the basic principles of managing a small business.</p> <p>&nbsp;</p> <p>At the end of this module the learner will be able to:</p> <p>&bull; Compare the tier classification of enterprises.</p> <p>&bull; Describe the importance of management for small business.</p> <p>&bull; Classify the different &#39;Leadership Styles&#39;.</p> <p>&bull; Explain management skills which are important for a successful small business.</p> <p>&bull; Summarize the steps in ethical decision making.</p>

A healthy self-image affects how we think about ourselves and how w ....... e interact with others. &nbsp;Having a healthy self-image can boost our physical, emotional, psychological, mental and spiritual well-being. &nbsp;As business persons, it is important for us to have a healthy self-image as this impacts the way we conduct business with clients, partners and other stakeholders. &nbsp;</p> <p><em>This is the third module of the&nbsp;complete three module course that explore different aspects of having a healthy self-imag</em>e. In this module, you will learn what is self-efficacy, how to identify high vs low self-efficacy, determine the performance outcomes, and how to develop self-efficacy.</p>

A healthy self-image affects how we think about ourselves and how w ....... e interact with others. &nbsp;Having a healthy self-image can boost our physical, emotional, psychological, mental and spiritual well-being. &nbsp;As business persons, it is important for us to have a healthy self-image as this impacts the way we conduct business with clients, partners and other stakeholders. &nbsp;</p> <p><em>This course is module two of three&nbsp;that explore different aspects of having a healthy self-image</em>. In this module, you will learn the difference between self-esteem and self-confidence, the different types of self-esteem, and tips to increase your self-confidence.&nbsp;</p>

A healthy self-image affects how we think about ourselves and how w ....... e interact with others. &nbsp;Having a healthy self-image can boost our physical, emotional, psychological, mental and spiritual well-being. &nbsp;As business persons, it is important for us to have a healthy self-image as this impacts the way we conduct business with clients, partners and other stakeholders. &nbsp;</p> <p>This course is comprised of three modules that explore different aspects of having a healthy self-image. In this module, you will learn the different benefits of having a positive attitude along with the 4 agreements to build your values. We will be going through the different types of self-esteem, what is self-esteem, and what are signs and traits of both high and low self-esteem, also touching on self-confidence and how it builds self-efficacy. We will sort through the different states and close with some tips to help build self-efficacy.&nbsp;</p>

Emotional intelligence is an important skill that is necessary for ....... success in life. In a broad sense, emotional intelligence is knowing how you feel and recognizing how others may feel as well. However, having emotional intelligence is a skill with two main competencies, a personal and a social component. Emotional intelligence is a skill that can be refined and improved over time. It is essential for business owners, &nbsp;leaders and workers to develop their emotional intelligence skills. Improving this area will also improve your interactions with worker, colleagues and customers.</p> <p>This entire course is comprised of three modules. &nbsp; At the end of this module, &nbsp;you will be able to differentiate between Emotional Intelligence and Intelligence Quotient, define personal and social competence, discuss the sub-competencies of each area of emotional intelligence, and assess your emotional intelligence in key areas.&nbsp;</p>

A goal without a timeline is just a dream.Robert Herjavec

....... >Business goal setting is a process where a business owner decides on goals for the business and creates a plan to achieve these goals.It is especially important for entrepreneurs to set goals for their business. Likewise, it is even more vital for entrepreneurs to make concrete plans to achieve business goals.</p> <p>Effective goal setting requires more than creating goals; entrepreneurs also need to plan the steps and the timeframe required for goal achievement. &nbsp;In this module, you will learn the different types of goals that you can set for your business and how to plan around these goals.</p>